GlobalSouq Refund and Replacement Policy
At GlobalSouq, we strive to ensure that our customers are completely satisfied with their purchases. We offer a 10-day refund and replacement policy for most products purchased on our website. Please review the details of our policy below.
1. Refund and Replacement Eligibility
1.1 Eligible Products: You can request a refund or replacement for products within 10 days from the date of delivery. This policy applies to all products on our website except for:
- Beauty products
- Health and Personal Care items
- Consumable products (such as food and beverages)
1.2 Ineligible Products: Refunds or replacements are not available for the following items:
- Beauty products
- Health and Personal Care items
- Consumable products
2. Requesting a Refund or Replacement
2.1 Initiating a Request: To request a refund or replacement, please contact our customer service team within 10 days of receiving your order. You can initiate a request by:
- Email: [email protected]
Phone: 043164255 - Website: Log in to your account and use the “Return Request” feature
2.2 Required Information: When making a request, please provide the following information:
- Order number
- Product name
- Reason for return or replacement
- Photographs of the product (if applicable)
3. Conditions for Returns
3.1 Product Condition: Products must be returned in their original condition, including packaging, tags, and accessories. Products that are damaged, used, or missing parts may not be eligible for a refund or replacement.
3.2 Return Shipping: You are responsible for the return shipping costs unless the product is defective, damaged, or the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for your return.
4. Processing Time
4.1 Refunds: Once we receive the returned product and verify its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
4.2 Replacements: If you have requested a replacement, we will process and ship the replacement product within 7-10 business days from receiving the returned item. If the replacement product is out of stock, we will offer a refund or provide an alternative solution.
5. Exceptions
5.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a return and ensure you receive a replacement or refund at no additional cost.
5.2 Incorrect Orders: If you receive an incorrect item, please notify us within 10 days of delivery. We will arrange for the return of the incorrect item and send you the correct product.
6. Contact Us
For any questions or concerns regarding our refund and replacement policy, please reach out to our customer service team:
GlobalSouq Customer Service
Email: [email protected]
Phone: 043164255
Address: Office no-203, RAHAF TOWER, Al Qusais Industrial Fourth, Dubai, United Arab Emirates
We appreciate your business and are committed to providing a satisfactory shopping experience. Thank you for choosing GlobalSouq!